Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04745
VM0004745Silvermember4745@example.test · +601110004745 · Preferred outlet: OPLUMO Outlet 3
FamilyDelivery
Consent Status
Opted In
Points Balance
2,372
Current loyalty balance
Lifetime Spend
RM 2,966
Across 33 visits
Total Visits
33
Since 2025-01-26
Average Order Value
RM 74
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
45d
2026-08-25
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,372 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-25 · OPLUMO Outlet 3
Outlet purchase
2026-08-13 · Member activity · RM 55.50
App session
2026-08-01 · OPLUMO Outlet 3
Points credited
2026-07-20 · Member activity · RM 62.90
Win-back campaign delivered
2026-07-08 · OPLUMO Outlet 3
Outlet purchase
2026-06-26 · Member activity · RM 70.30
Points credited
2026-06-14 · OPLUMO Outlet 3
Outlet purchase
2026-06-02 · Member activity · RM 77.70