Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00473
VM0000473Membermember473@example.test · +601110000473 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
921
Current loyalty balance
Lifetime Spend
RM 1,151
Across 39 visits
Total Visits
39
Since 2024-09-21
Average Order Value
RM 39
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
64d
2026-08-06
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
921 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 15
Outlet purchase
2026-07-25 · Member activity · RM 29.25
App session
2026-07-13 · OPLUMO Outlet 15
Points credited
2026-07-01 · Member activity · RM 33.15
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 15
Outlet purchase
2026-06-07 · Member activity · RM 37.05
Points credited
2026-05-26 · OPLUMO Outlet 15
Outlet purchase
2026-05-14 · Member activity · RM 40.95