Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04721
VM0004721Goldmember4721@example.test · +601110004721 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
4,581
Current loyalty balance
Lifetime Spend
RM 5,727
Across 40 visits
Total Visits
40
Since 2024-10-01
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
36d
2026-09-03
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,581 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-03 · OPLUMO Outlet 13
Outlet purchase
2026-08-22 · Member activity · RM 118.50
App session
2026-08-10 · OPLUMO Outlet 13
Points credited
2026-07-29 · Member activity · RM 134.30
Win-back campaign delivered
2026-07-17 · OPLUMO Outlet 13
Outlet purchase
2026-07-05 · Member activity · RM 150.10
Points credited
2026-06-23 · OPLUMO Outlet 13
Outlet purchase
2026-06-11 · Member activity · RM 165.90