Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04712
VM0004712Silvermember4712@example.test · +601110004712 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
1,441
Current loyalty balance
Lifetime Spend
RM 1,802
Across 44 visits
Total Visits
44
Since 2024-04-18
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
130d
2026-06-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,441 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-01 · OPLUMO Outlet 4
Outlet purchase
2026-05-20 · Member activity · RM 35.25
App session
2026-05-08 · OPLUMO Outlet 4
Points credited
2026-04-26 · Member activity · RM 39.95
Win-back campaign delivered
2026-04-14 · OPLUMO Outlet 4
Outlet purchase
2026-04-02 · Member activity · RM 44.65
Points credited
2026-03-21 · OPLUMO Outlet 4
Outlet purchase
2026-03-09 · Member activity · RM 49.35