Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 04711
VM0004711Membermember4711@example.test · +601110004711 · Preferred outlet: OPLUMO Outlet 3
Birthday SoonLunch
Consent Status
Opted In
Points Balance
342
Current loyalty balance
Lifetime Spend
RM 429
Across 6 visits
Total Visits
6
Since 2026-03-04
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
129d
2026-06-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
342 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 3
Outlet purchase
2026-05-21 · Member activity · RM 71.25
App session
2026-05-09 · OPLUMO Outlet 3
Points credited
2026-04-27 · Member activity · RM 80.75
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 3
Outlet purchase
2026-04-03 · Member activity · RM 90.25
Points credited
2026-03-22 · OPLUMO Outlet 3
Outlet purchase
2026-03-10 · Member activity · RM 99.75