Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04697
VM0004697Membermember4697@example.test · +601110004697 · Preferred outlet: OPLUMO Outlet 6
FamilyDelivery
Consent Status
Opted In
Points Balance
397
Current loyalty balance
Lifetime Spend
RM 497
Across 5 visits
Total Visits
5
Since 2026-05-28
Average Order Value
RM 104
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
62d
2026-08-08
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
397 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-08 · OPLUMO Outlet 6
Outlet purchase
2026-07-27 · Member activity · RM 78.00
App session
2026-07-15 · OPLUMO Outlet 6
Points credited
2026-07-03 · Member activity · RM 88.40
Win-back campaign delivered
2026-06-21 · OPLUMO Outlet 6
Outlet purchase
2026-06-09 · Member activity · RM 98.80
Points credited
2026-05-28 · OPLUMO Outlet 6
Outlet purchase
2026-05-16 · Member activity · RM 109.20