Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04685
VM0004685Membermember4685@example.test · +601110004685 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
269
Current loyalty balance
Lifetime Spend
RM 337
Across 7 visits
Total Visits
7
Since 2026-05-06
Average Order Value
RM 40
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
48d
2026-08-22
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
269 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-22 · OPLUMO Outlet 11
Outlet purchase
2026-08-10 · Member activity · RM 30.00
App session
2026-07-29 · OPLUMO Outlet 11
Points credited
2026-07-17 · Member activity · RM 34.00
Win-back campaign delivered
2026-07-05 · OPLUMO Outlet 11
Outlet purchase
2026-06-23 · Member activity · RM 38.00
Points credited
2026-06-11 · OPLUMO Outlet 11
Outlet purchase
2026-05-30 · Member activity · RM 42.00