Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04628
VM0004628Membermember4628@example.test · +601110004628 · Preferred outlet: OPLUMO Outlet 5
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
889
Current loyalty balance
Lifetime Spend
RM 1,112
Across 16 visits
Total Visits
16
Since 2025-08-18
Average Order Value
RM 77
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
147d
2026-05-15
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
889 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-15 · OPLUMO Outlet 5
Outlet purchase
2026-05-03 · Member activity · RM 57.75
App session
2026-04-21 · OPLUMO Outlet 5
Points credited
2026-04-09 · Member activity · RM 65.45
Win-back campaign delivered
2026-03-28 · OPLUMO Outlet 5
Outlet purchase
2026-03-16 · Member activity · RM 73.15
Points credited
2026-03-04 · OPLUMO Outlet 5
Outlet purchase
2026-02-20 · Member activity · RM 80.85