Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04532
VM0004532Silvermember4532@example.test · +601110004532 · Preferred outlet: OPLUMO Outlet 11
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
1,453
Current loyalty balance
Lifetime Spend
RM 1,816
Across 18 visits
Total Visits
18
Since 2025-06-29
Average Order Value
RM 87
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,453 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 11
Outlet purchase
2026-04-19 · Member activity · RM 65.25
App session
2026-04-07 · OPLUMO Outlet 11
Points credited
2026-03-26 · Member activity · RM 73.95
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 11
Outlet purchase
2026-03-02 · Member activity · RM 82.65
Points credited
2026-02-18 · OPLUMO Outlet 11
Outlet purchase
2026-02-06 · Member activity · RM 91.35