Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 04526
VM0004526Goldmember4526@example.test · +601110004526 · Preferred outlet: OPLUMO Outlet 5
App UserFamily
Consent Status
Opted In
Points Balance
3,519
Current loyalty balance
Lifetime Spend
RM 4,399
Across 40 visits
Total Visits
40
Since 2024-09-02
Average Order Value
RM 90
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
65d
2026-08-05
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,519 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-05 · OPLUMO Outlet 5
Outlet purchase
2026-07-24 · Member activity · RM 67.50
App session
2026-07-12 · OPLUMO Outlet 5
Points credited
2026-06-30 · Member activity · RM 76.50
Win-back campaign delivered
2026-06-18 · OPLUMO Outlet 5
Outlet purchase
2026-06-06 · Member activity · RM 85.50
Points credited
2026-05-25 · OPLUMO Outlet 5
Outlet purchase
2026-05-13 · Member activity · RM 94.50