Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 04510
VM0004510Silvermember4510@example.test · +601110004510 · Preferred outlet: OPLUMO Outlet 6
App UserFamily
Consent Status
Opted In
Points Balance
1,575
Current loyalty balance
Lifetime Spend
RM 1,970
Across 16 visits
Total Visits
16
Since 2025-11-01
Average Order Value
RM 131
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,575 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 6
Outlet purchase
2026-07-17 · Member activity · RM 98.25
App session
2026-07-05 · OPLUMO Outlet 6
Points credited
2026-06-23 · Member activity · RM 111.35
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 6
Outlet purchase
2026-05-30 · Member activity · RM 124.45
Points credited
2026-05-18 · OPLUMO Outlet 6
Outlet purchase
2026-05-06 · Member activity · RM 137.55