Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04469
VM0004469Silvermember4469@example.test · +601110004469 · Preferred outlet: OPLUMO Outlet 16
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,226
Current loyalty balance
Lifetime Spend
RM 2,783
Across 13 visits
Total Visits
13
Since 2025-09-26
Average Order Value
RM 173
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
162d
2026-04-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,226 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 16
Outlet purchase
2026-04-18 · Member activity · RM 129.75
App session
2026-04-06 · OPLUMO Outlet 16
Points credited
2026-03-25 · Member activity · RM 147.05
Win-back campaign delivered
2026-03-13 · OPLUMO Outlet 16
Outlet purchase
2026-03-01 · Member activity · RM 164.35
Points credited
2026-02-17 · OPLUMO Outlet 16
Outlet purchase
2026-02-05 · Member activity · RM 181.65