Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04460
VM0004460Goldmember4460@example.test · +601110004460 · Preferred outlet: OPLUMO Outlet 7
DeliveryBirthday Soon
Consent Status
Opted Out
Points Balance
3,176
Current loyalty balance
Lifetime Spend
RM 3,970
Across 44 visits
Total Visits
44
Since 2024-06-09
Average Order Value
RM 93
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
78d
2026-07-23
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,176 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-23 · OPLUMO Outlet 7
Outlet purchase
2026-07-11 · Member activity · RM 69.75
App session
2026-06-29 · OPLUMO Outlet 7
Points credited
2026-06-17 · Member activity · RM 79.05
Win-back campaign delivered
2026-06-05 · OPLUMO Outlet 7
Outlet purchase
2026-05-24 · Member activity · RM 88.35
Points credited
2026-05-12 · OPLUMO Outlet 7
Outlet purchase
2026-04-30 · Member activity · RM 97.65