Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00445
VM0000445Silvermember445@example.test · +601110000445 · Preferred outlet: OPLUMO Outlet 4
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
2,216
Current loyalty balance
Lifetime Spend
RM 2,770
Across 21 visits
Total Visits
21
Since 2025-07-20
Average Order Value
RM 118
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
86d
2026-07-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
2,216 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 4
Outlet purchase
2026-07-03 · Member activity · RM 88.50
App session
2026-06-21 · OPLUMO Outlet 4
Points credited
2026-06-09 · Member activity · RM 100.30
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 4
Outlet purchase
2026-05-16 · Member activity · RM 112.10
Points credited
2026-05-04 · OPLUMO Outlet 4
Outlet purchase
2026-04-22 · Member activity · RM 123.90