Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04448
VM0004448Goldmember4448@example.test · +601110004448 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted In
Points Balance
4,233
Current loyalty balance
Lifetime Spend
RM 5,291
Across 45 visits
Total Visits
45
Since 2024-05-25
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
75d
2026-07-26
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,233 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-26 · OPLUMO Outlet 12
Outlet purchase
2026-07-14 · Member activity · RM 99.00
App session
2026-07-02 · OPLUMO Outlet 12
Points credited
2026-06-20 · Member activity · RM 112.20
Win-back campaign delivered
2026-06-08 · OPLUMO Outlet 12
Outlet purchase
2026-05-27 · Member activity · RM 125.40
Points credited
2026-05-15 · OPLUMO Outlet 12
Outlet purchase
2026-05-03 · Member activity · RM 138.60