Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 04417
VM0004417Goldmember4417@example.test · +601110004417 · Preferred outlet: OPLUMO Outlet 15
FamilyDelivery
Consent Status
Opted In
Points Balance
3,671
Current loyalty balance
Lifetime Spend
RM 4,590
Across 22 visits
Total Visits
22
Since 2025-08-02
Average Order Value
RM 177
Member AOV
Preferred Outlet
OPLUMO Outlet 15
Most visited location
Last Visit
55d
2026-08-15
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,671 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 15
Outlet purchase
2026-08-03 · Member activity · RM 132.75
App session
2026-07-22 · OPLUMO Outlet 15
Points credited
2026-07-10 · Member activity · RM 150.45
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 15
Outlet purchase
2026-06-16 · Member activity · RM 168.15
Points credited
2026-06-04 · OPLUMO Outlet 15
Outlet purchase
2026-05-23 · Member activity · RM 185.85