Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 00440
VM0000440Silvermember440@example.test · +601110000440 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted Out
Points Balance
2,258
Current loyalty balance
Lifetime Spend
RM 2,823
Across 13 visits
Total Visits
13
Since 2025-10-04
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
154d
2026-05-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
2,258 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 16
Outlet purchase
2026-04-26 · Member activity · RM 130.50
App session
2026-04-14 · OPLUMO Outlet 16
Points credited
2026-04-02 · Member activity · RM 147.90
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 16
Outlet purchase
2026-03-09 · Member activity · RM 165.30
Points credited
2026-02-25 · OPLUMO Outlet 16
Outlet purchase
2026-02-13 · Member activity · RM 182.70