Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04388
VM0004388Goldmember4388@example.test · +601110004388 · Preferred outlet: OPLUMO Outlet 3
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
4,493
Current loyalty balance
Lifetime Spend
RM 5,617
Across 33 visits
Total Visits
33
Since 2024-11-03
Average Order Value
RM 147
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
129d
2026-06-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,493 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-02 · OPLUMO Outlet 3
Outlet purchase
2026-05-21 · Member activity · RM 110.25
App session
2026-05-09 · OPLUMO Outlet 3
Points credited
2026-04-27 · Member activity · RM 124.95
Win-back campaign delivered
2026-04-15 · OPLUMO Outlet 3
Outlet purchase
2026-04-03 · Member activity · RM 139.65
Points credited
2026-03-22 · OPLUMO Outlet 3
Outlet purchase
2026-03-10 · Member activity · RM 154.35