Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04385
VM0004385Goldmember4385@example.test · +601110004385 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted In
Points Balance
3,264
Current loyalty balance
Lifetime Spend
RM 4,081
Across 34 visits
Total Visits
34
Since 2024-10-30
Average Order Value
RM 121
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
115d
2026-06-16
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,264 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 17
Outlet purchase
2026-06-04 · Member activity · RM 90.75
App session
2026-05-23 · OPLUMO Outlet 17
Points credited
2026-05-11 · Member activity · RM 102.85
Win-back campaign delivered
2026-04-29 · OPLUMO Outlet 17
Outlet purchase
2026-04-17 · Member activity · RM 114.95
Points credited
2026-04-05 · OPLUMO Outlet 17
Outlet purchase
2026-03-24 · Member activity · RM 127.05