Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 04381
VM0004381Goldmember4381@example.test · +601110004381 · Preferred outlet: OPLUMO Outlet 13
New JoinerHigh Value
Consent Status
Opted Out
Points Balance
3,442
Current loyalty balance
Lifetime Spend
RM 4,303
Across 38 visits
Total Visits
38
Since 2024-10-27
Average Order Value
RM 135
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
46d
2026-08-24
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,442 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-24 · OPLUMO Outlet 13
Outlet purchase
2026-08-12 · Member activity · RM 101.25
App session
2026-07-31 · OPLUMO Outlet 13
Points credited
2026-07-19 · Member activity · RM 114.75
Win-back campaign delivered
2026-07-07 · OPLUMO Outlet 13
Outlet purchase
2026-06-25 · Member activity · RM 128.25
Points credited
2026-06-13 · OPLUMO Outlet 13
Outlet purchase
2026-06-01 · Member activity · RM 141.75