Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04352
VM0004352Goldmember4352@example.test · +601110004352 · Preferred outlet: OPLUMO Outlet 1
High ValueWeekend
Consent Status
Opted In
Points Balance
4,550
Current loyalty balance
Lifetime Spend
RM 5,688
Across 33 visits
Total Visits
33
Since 2024-10-28
Average Order Value
RM 138
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
135d
2026-05-27
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,550 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-27 · OPLUMO Outlet 1
Outlet purchase
2026-05-15 · Member activity · RM 103.50
App session
2026-05-03 · OPLUMO Outlet 1
Points credited
2026-04-21 · Member activity · RM 117.30
Win-back campaign delivered
2026-04-09 · OPLUMO Outlet 1
Outlet purchase
2026-03-28 · Member activity · RM 131.10
Points credited
2026-03-16 · OPLUMO Outlet 1
Outlet purchase
2026-03-04 · Member activity · RM 144.90