Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04328
VM0004328Goldmember4328@example.test · +601110004328 · Preferred outlet: OPLUMO Outlet 11
High ValueWeekend
Consent Status
Opted In
Points Balance
2,819
Current loyalty balance
Lifetime Spend
RM 3,525
Across 32 visits
Total Visits
32
Since 2024-12-08
Average Order Value
RM 95
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
112d
2026-06-19
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,819 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-19 · OPLUMO Outlet 11
Outlet purchase
2026-06-07 · Member activity · RM 71.25
App session
2026-05-26 · OPLUMO Outlet 11
Points credited
2026-05-14 · Member activity · RM 80.75
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 11
Outlet purchase
2026-04-20 · Member activity · RM 90.25
Points credited
2026-04-08 · OPLUMO Outlet 11
Outlet purchase
2026-03-27 · Member activity · RM 99.75