Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 04320
VM0004320Membermember4320@example.test · +601110004320 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted Out
Points Balance
364
Current loyalty balance
Lifetime Spend
RM 455
Across 19 visits
Total Visits
19
Since 2025-09-24
Average Order Value
RM 25
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
56d
2026-08-14
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
364 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-14 · OPLUMO Outlet 3
Outlet purchase
2026-08-02 · Member activity · RM 18.75
App session
2026-07-21 · OPLUMO Outlet 3
Points credited
2026-07-09 · Member activity · RM 21.25
Win-back campaign delivered
2026-06-27 · OPLUMO Outlet 3
Outlet purchase
2026-06-15 · Member activity · RM 23.75
Points credited
2026-06-03 · OPLUMO Outlet 3
Outlet purchase
2026-05-22 · Member activity · RM 26.25