Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04313
VM0004313Goldmember4313@example.test · +601110004313 · Preferred outlet: OPLUMO Outlet 13
FamilyDelivery
Consent Status
Opted In
Points Balance
3,516
Current loyalty balance
Lifetime Spend
RM 4,396
Across 45 visits
Total Visits
45
Since 2024-04-29
Average Order Value
RM 88
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
101d
2026-06-30
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,516 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-30 · OPLUMO Outlet 13
Outlet purchase
2026-06-18 · Member activity · RM 66.00
App session
2026-06-06 · OPLUMO Outlet 13
Points credited
2026-05-25 · Member activity · RM 74.80
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 13
Outlet purchase
2026-05-01 · Member activity · RM 83.60
Points credited
2026-04-19 · OPLUMO Outlet 13
Outlet purchase
2026-04-07 · Member activity · RM 92.40