Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04304
VM0004304Silvermember4304@example.test · +601110004304 · Preferred outlet: OPLUMO Outlet 4
High ValueWeekend
Consent Status
Opted In
Points Balance
1,141
Current loyalty balance
Lifetime Spend
RM 1,427
Across 17 visits
Total Visits
17
Since 2025-10-31
Average Order Value
RM 108
Member AOV
Preferred Outlet
OPLUMO Outlet 4
Most visited location
Last Visit
55d
2026-08-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,141 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 4
Outlet purchase
2026-08-03 · Member activity · RM 81.00
App session
2026-07-22 · OPLUMO Outlet 4
Points credited
2026-07-10 · Member activity · RM 91.80
Win-back campaign delivered
2026-06-28 · OPLUMO Outlet 4
Outlet purchase
2026-06-16 · Member activity · RM 102.60
Points credited
2026-06-04 · OPLUMO Outlet 4
Outlet purchase
2026-05-23 · Member activity · RM 113.40