Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 04285
VM0004285Goldmember4285@example.test · +601110004285 · Preferred outlet: OPLUMO Outlet 2
New JoinerHigh Value
Consent Status
Opted In
Points Balance
4,538
Current loyalty balance
Lifetime Spend
RM 5,673
Across 45 visits
Total Visits
45
Since 2024-05-21
Average Order Value
RM 157
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
79d
2026-07-22
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
4,538 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-22 · OPLUMO Outlet 2
Outlet purchase
2026-07-10 · Member activity · RM 117.75
App session
2026-06-28 · OPLUMO Outlet 2
Points credited
2026-06-16 · Member activity · RM 133.45
Win-back campaign delivered
2026-06-04 · OPLUMO Outlet 2
Outlet purchase
2026-05-23 · Member activity · RM 149.15
Points credited
2026-05-11 · OPLUMO Outlet 2
Outlet purchase
2026-04-29 · Member activity · RM 164.85