Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 04279
VM0004279Membermember4279@example.test · +601110004279 · Preferred outlet: OPLUMO Outlet 13
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
549
Current loyalty balance
Lifetime Spend
RM 687
Across 4 visits
Total Visits
4
Since 2026-03-08
Average Order Value
RM 146
Member AOV
Preferred Outlet
OPLUMO Outlet 13
Most visited location
Last Visit
161d
2026-05-01
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
549 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-01 · OPLUMO Outlet 13
Outlet purchase
2026-04-19 · Member activity · RM 109.50
App session
2026-04-07 · OPLUMO Outlet 13
Points credited
2026-03-26 · Member activity · RM 124.10
Win-back campaign delivered
2026-03-14 · OPLUMO Outlet 13
Outlet purchase
2026-03-02 · Member activity · RM 138.70
Points credited
2026-02-18 · OPLUMO Outlet 13
Outlet purchase
2026-02-06 · Member activity · RM 153.30