Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04277
VM0004277Goldmember4277@example.test · +601110004277 · Preferred outlet: OPLUMO Outlet 11
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,559
Current loyalty balance
Lifetime Spend
RM 3,199
Across 29 visits
Total Visits
29
Since 2025-01-02
Average Order Value
RM 124
Member AOV
Preferred Outlet
OPLUMO Outlet 11
Most visited location
Last Visit
141d
2026-05-21
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,559 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-21 · OPLUMO Outlet 11
Outlet purchase
2026-05-09 · Member activity · RM 93.00
App session
2026-04-27 · OPLUMO Outlet 11
Points credited
2026-04-15 · Member activity · RM 105.40
Win-back campaign delivered
2026-04-03 · OPLUMO Outlet 11
Outlet purchase
2026-03-22 · Member activity · RM 117.80
Points credited
2026-03-10 · OPLUMO Outlet 11
Outlet purchase
2026-02-26 · Member activity · RM 130.20