Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00425
VM0000425Silvermember425@example.test · +601110000425 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
1,064
Current loyalty balance
Lifetime Spend
RM 1,331
Across 11 visits
Total Visits
11
Since 2025-11-20
Average Order Value
RM 141
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
143d
2026-05-19
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,064 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-19 · OPLUMO Outlet 1
Outlet purchase
2026-05-07 · Member activity · RM 105.75
App session
2026-04-25 · OPLUMO Outlet 1
Points credited
2026-04-13 · Member activity · RM 119.85
Win-back campaign delivered
2026-04-01 · OPLUMO Outlet 1
Outlet purchase
2026-03-20 · Member activity · RM 133.95
Points credited
2026-03-08 · OPLUMO Outlet 1
Outlet purchase
2026-02-24 · Member activity · RM 148.05