Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04232
VM0004232Membermember4232@example.test · +601110004232 · Preferred outlet: OPLUMO Outlet 17
High ValueWeekend
Consent Status
Opted Out
Points Balance
273
Current loyalty balance
Lifetime Spend
RM 342
Across 6 visits
Total Visits
6
Since 2026-05-05
Average Order Value
RM 47
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
67d
2026-08-03
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
273 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-03 · OPLUMO Outlet 17
Outlet purchase
2026-07-22 · Member activity · RM 35.25
App session
2026-07-10 · OPLUMO Outlet 17
Points credited
2026-06-28 · Member activity · RM 39.95
Win-back campaign delivered
2026-06-16 · OPLUMO Outlet 17
Outlet purchase
2026-06-04 · Member activity · RM 44.65
Points credited
2026-05-23 · OPLUMO Outlet 17
Outlet purchase
2026-05-11 · Member activity · RM 49.35