Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00421
VM0000421Goldmember421@example.test · +601110000421 · Preferred outlet: OPLUMO Outlet 14
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,778
Current loyalty balance
Lifetime Spend
RM 3,474
Across 31 visits
Total Visits
31
Since 2024-11-16
Average Order Value
RM 132
Member AOV
Preferred Outlet
OPLUMO Outlet 14
Most visited location
Last Visit
152d
2026-05-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
2,778 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 14
Outlet purchase
2026-04-28 · Member activity · RM 99.00
App session
2026-04-16 · OPLUMO Outlet 14
Points credited
2026-04-04 · Member activity · RM 112.20
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 14
Outlet purchase
2026-03-11 · Member activity · RM 125.40
Points credited
2026-02-27 · OPLUMO Outlet 14
Outlet purchase
2026-02-15 · Member activity · RM 138.60