Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04184
VM0004184Silvermember4184@example.test · +601110004184 · Preferred outlet: OPLUMO Outlet 3
High ValueWeekend
Consent Status
Opted In
Points Balance
1,095
Current loyalty balance
Lifetime Spend
RM 1,369
Across 8 visits
Total Visits
8
Since 2026-02-11
Average Order Value
RM 168
Member AOV
Preferred Outlet
OPLUMO Outlet 3
Most visited location
Last Visit
114d
2026-06-17
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,095 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-06-17 · OPLUMO Outlet 3
Outlet purchase
2026-06-05 · Member activity · RM 126.00
App session
2026-05-24 · OPLUMO Outlet 3
Points credited
2026-05-12 · Member activity · RM 142.80
Win-back campaign delivered
2026-04-30 · OPLUMO Outlet 3
Outlet purchase
2026-04-18 · Member activity · RM 159.60
Points credited
2026-04-06 · OPLUMO Outlet 3
Outlet purchase
2026-03-25 · Member activity · RM 176.40