Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
A0
Aiman 04176
VM0004176Silvermember4176@example.test · +601110004176 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted Out
Points Balance
1,116
Current loyalty balance
Lifetime Spend
RM 1,396
Across 22 visits
Total Visits
22
Since 2025-07-16
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
72d
2026-07-29
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Silver tier
Membership & rewards
Silver member
1,116 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NotePrefers weekend visits
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-29 · OPLUMO Outlet 12
Outlet purchase
2026-07-17 · Member activity · RM 44.25
App session
2026-07-05 · OPLUMO Outlet 12
Points credited
2026-06-23 · Member activity · RM 50.15
Win-back campaign delivered
2026-06-11 · OPLUMO Outlet 12
Outlet purchase
2026-05-30 · Member activity · RM 56.05
Points credited
2026-05-18 · OPLUMO Outlet 12
Outlet purchase
2026-05-06 · Member activity · RM 61.95