Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
WJ
Wei Jian 04142
VM0004142Membermember4142@example.test · +601110004142 · Preferred outlet: OPLUMO Outlet 12
App UserFamily
Consent Status
Opted Out
Points Balance
78
Current loyalty balance
Lifetime Spend
RM 99
Across 2 visits
Total Visits
2
Since 2026-07-26
Average Order Value
RM 51
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
78 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 12
Outlet purchase
2026-08-01 · Member activity · RM 38.25
App session
2026-07-20 · OPLUMO Outlet 12
Points credited
2026-07-08 · Member activity · RM 43.35
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 12
Outlet purchase
2026-06-14 · Member activity · RM 48.45
Points credited
2026-06-02 · OPLUMO Outlet 12
Outlet purchase
2026-05-21 · Member activity · RM 53.55