Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 04135
VM0004135Silvermember4135@example.test · +601110004135 · Preferred outlet: OPLUMO Outlet 5
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,711
Current loyalty balance
Lifetime Spend
RM 2,140
Across 33 visits
Total Visits
33
Since 2024-09-14
Average Order Value
RM 59
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
179d
2026-04-13
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Silver tier
Membership & rewards
Silver member
1,711 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-04-13 · OPLUMO Outlet 5
Outlet purchase
2026-04-01 · Member activity · RM 44.25
App session
2026-03-20 · OPLUMO Outlet 5
Points credited
2026-03-08 · Member activity · RM 50.15
Win-back campaign delivered
2026-02-24 · OPLUMO Outlet 5
Outlet purchase
2026-02-12 · Member activity · RM 56.05
Points credited
2026-01-31 · OPLUMO Outlet 5
Outlet purchase
2026-01-19 · Member activity · RM 61.95