Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 00413
VM0000413Goldmember413@example.test · +601110000413 · Preferred outlet: OPLUMO Outlet 6
New JoinerHigh Value
Consent Status
Opted In
Points Balance
2,434
Current loyalty balance
Lifetime Spend
RM 3,043
Across 27 visits
Total Visits
27
Since 2025-06-12
Average Order Value
RM 119
Member AOV
Preferred Outlet
OPLUMO Outlet 6
Most visited location
Last Visit
16d
2026-09-23
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,434 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-23 · OPLUMO Outlet 6
Outlet purchase
2026-09-11 · Member activity · RM 89.25
App session
2026-08-30 · OPLUMO Outlet 6
Points credited
2026-08-18 · Member activity · RM 101.15
Win-back campaign delivered
2026-08-06 · OPLUMO Outlet 6
Outlet purchase
2026-07-25 · Member activity · RM 113.05
Points credited
2026-07-13 · OPLUMO Outlet 6
Outlet purchase
2026-07-01 · Member activity · RM 124.95