Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04112
VM0004112Goldmember4112@example.test · +601110004112 · Preferred outlet: OPLUMO Outlet 16
High ValueWeekend
Consent Status
Opted In
Points Balance
2,799
Current loyalty balance
Lifetime Spend
RM 3,499
Across 20 visits
Total Visits
20
Since 2025-10-30
Average Order Value
RM 170
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
2d
2026-10-07
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
2,799 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-07 · OPLUMO Outlet 16
Outlet purchase
2026-09-25 · Member activity · RM 127.50
App session
2026-09-13 · OPLUMO Outlet 16
Points credited
2026-09-01 · Member activity · RM 144.50
Win-back campaign delivered
2026-08-20 · OPLUMO Outlet 16
Outlet purchase
2026-08-08 · Member activity · RM 161.50
Points credited
2026-07-27 · OPLUMO Outlet 16
Outlet purchase
2026-07-15 · Member activity · RM 178.50