Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00409
VM0000409Platinummember409@example.test · +601110000409 · Preferred outlet: OPLUMO Outlet 2
FamilyDelivery
Consent Status
Opted In
Points Balance
4,860
Current loyalty balance
Lifetime Spend
RM 6,076
Across 34 visits
Total Visits
34
Since 2025-01-01
Average Order Value
RM 145
Member AOV
Preferred Outlet
OPLUMO Outlet 2
Most visited location
Last Visit
52d
2026-08-18
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Platinum tier
Membership & rewards
Platinum member
4,860 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-18 · OPLUMO Outlet 2
Outlet purchase
2026-08-06 · Member activity · RM 108.75
App session
2026-07-25 · OPLUMO Outlet 2
Points credited
2026-07-13 · Member activity · RM 123.25
Win-back campaign delivered
2026-07-01 · OPLUMO Outlet 2
Outlet purchase
2026-06-19 · Member activity · RM 137.75
Points credited
2026-06-07 · OPLUMO Outlet 2
Outlet purchase
2026-05-26 · Member activity · RM 152.25