Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04040
VM0004040Goldmember4040@example.test · +601110004040 · Preferred outlet: OPLUMO Outlet 12
High ValueWeekend
Consent Status
Opted Out
Points Balance
4,748
Current loyalty balance
Lifetime Spend
RM 5,935
Across 34 visits
Total Visits
34
Since 2025-01-25
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
28d
2026-09-11
App Status
Installed
OPLUMO App relationship
Member Status
Active
Gold tier
Membership & rewards
Gold member
4,748 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-11 · OPLUMO Outlet 12
Outlet purchase
2026-08-30 · Member activity · RM 115.50
App session
2026-08-18 · OPLUMO Outlet 12
Points credited
2026-08-06 · Member activity · RM 130.90
Win-back campaign delivered
2026-07-25 · OPLUMO Outlet 12
Outlet purchase
2026-07-13 · Member activity · RM 146.30
Points credited
2026-07-01 · OPLUMO Outlet 12
Outlet purchase
2026-06-19 · Member activity · RM 161.70