Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 04037
VM0004037Goldmember4037@example.test · +601110004037 · Preferred outlet: OPLUMO Outlet 9
New JoinerHigh Value
Consent Status
Opted In
Points Balance
3,860
Current loyalty balance
Lifetime Spend
RM 4,825
Across 38 visits
Total Visits
38
Since 2024-07-13
Average Order Value
RM 144
Member AOV
Preferred Outlet
OPLUMO Outlet 9
Most visited location
Last Visit
152d
2026-05-10
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
3,860 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-10 · OPLUMO Outlet 9
Outlet purchase
2026-04-28 · Member activity · RM 108.00
App session
2026-04-16 · OPLUMO Outlet 9
Points credited
2026-04-04 · Member activity · RM 122.40
Win-back campaign delivered
2026-03-23 · OPLUMO Outlet 9
Outlet purchase
2026-03-11 · Member activity · RM 136.80
Points credited
2026-02-27 · OPLUMO Outlet 9
Outlet purchase
2026-02-15 · Member activity · RM 151.20