Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04016
VM0004016Silvermember4016@example.test · +601110004016 · Preferred outlet: OPLUMO Outlet 5
High ValueWeekend
Consent Status
Opted In
Points Balance
2,281
Current loyalty balance
Lifetime Spend
RM 2,852
Across 32 visits
Total Visits
32
Since 2025-02-24
Average Order Value
RM 100
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
34d
2026-09-05
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
2,281 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-05 · OPLUMO Outlet 5
Outlet purchase
2026-08-24 · Member activity · RM 75.00
App session
2026-08-12 · OPLUMO Outlet 5
Points credited
2026-07-31 · Member activity · RM 85.00
Win-back campaign delivered
2026-07-19 · OPLUMO Outlet 5
Outlet purchase
2026-07-07 · Member activity · RM 95.00
Points credited
2026-06-25 · OPLUMO Outlet 5
Outlet purchase
2026-06-13 · Member activity · RM 105.00