Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
H0
Hakim 04004
VM0004004Membermember4004@example.test · +601110004004 · Preferred outlet: OPLUMO Outlet 10
DeliveryBirthday Soon
Consent Status
Opted In
Points Balance
588
Current loyalty balance
Lifetime Spend
RM 736
Across 13 visits
Total Visits
13
Since 2025-10-09
Average Order Value
RM 57
Member AOV
Preferred Outlet
OPLUMO Outlet 10
Most visited location
Last Visit
149d
2026-05-13
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
588 pointsCurrent redeemable points balance.
RM10 Birthday RewardUsed · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-13 · OPLUMO Outlet 10
Outlet purchase
2026-05-01 · Member activity · RM 42.75
App session
2026-04-19 · OPLUMO Outlet 10
Points credited
2026-04-07 · Member activity · RM 48.45
Win-back campaign delivered
2026-03-26 · OPLUMO Outlet 10
Outlet purchase
2026-03-14 · Member activity · RM 54.15
Points credited
2026-03-02 · OPLUMO Outlet 10
Outlet purchase
2026-02-18 · Member activity · RM 59.85