Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
J0
Jason 03994
VM0003994Goldmember3994@example.test · +601110003994 · Preferred outlet: OPLUMO Outlet 17
LunchNew Joiner
Consent Status
Opted Out
Points Balance
3,456
Current loyalty balance
Lifetime Spend
RM 4,320
Across 35 visits
Total Visits
35
Since 2024-11-10
Average Order Value
RM 112
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
86d
2026-07-15
App Status
Not Installed
OPLUMO App relationship
Member Status
At Risk
Gold tier
Membership & rewards
Gold member
3,456 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-07-15 · OPLUMO Outlet 17
Outlet purchase
2026-07-03 · Member activity · RM 84.00
App session
2026-06-21 · OPLUMO Outlet 17
Points credited
2026-06-09 · Member activity · RM 95.20
Win-back campaign delivered
2026-05-28 · OPLUMO Outlet 17
Outlet purchase
2026-05-16 · Member activity · RM 106.40
Points credited
2026-05-04 · OPLUMO Outlet 17
Outlet purchase
2026-04-22 · Member activity · RM 117.60