Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03977
VM0003977Goldmember3977@example.test · +601110003977 · Preferred outlet: OPLUMO Outlet 17
FamilyDelivery
Consent Status
Opted In
Points Balance
4,183
Current loyalty balance
Lifetime Spend
RM 5,229
Across 38 visits
Total Visits
38
Since 2024-07-05
Average Order Value
RM 158
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
160d
2026-05-02
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,183 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-02 · OPLUMO Outlet 17
Outlet purchase
2026-04-20 · Member activity · RM 118.50
App session
2026-04-08 · OPLUMO Outlet 17
Points credited
2026-03-27 · Member activity · RM 134.30
Win-back campaign delivered
2026-03-15 · OPLUMO Outlet 17
Outlet purchase
2026-03-03 · Member activity · RM 150.10
Points credited
2026-02-19 · OPLUMO Outlet 17
Outlet purchase
2026-02-07 · Member activity · RM 165.90