Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 00397
VM0000397Membermember397@example.test · +601110000397 · Preferred outlet: OPLUMO Outlet 7
New JoinerHigh Value
Consent Status
Opted In
Points Balance
637
Current loyalty balance
Lifetime Spend
RM 797
Across 6 visits
Total Visits
6
Since 2026-05-15
Average Order Value
RM 174
Member AOV
Preferred Outlet
OPLUMO Outlet 7
Most visited location
Last Visit
57d
2026-08-13
App Status
Installed
OPLUMO App relationship
Member Status
At Risk
Member tier
Membership & rewards
Member member
637 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
CRM NoteConsider win-back offer
Recent activity
Member timeline
Win-back campaign delivered
2026-08-13 · OPLUMO Outlet 7
Outlet purchase
2026-08-01 · Member activity · RM 130.50
App session
2026-07-20 · OPLUMO Outlet 7
Points credited
2026-07-08 · Member activity · RM 147.90
Win-back campaign delivered
2026-06-26 · OPLUMO Outlet 7
Outlet purchase
2026-06-14 · Member activity · RM 165.30
Points credited
2026-06-02 · OPLUMO Outlet 7
Outlet purchase
2026-05-21 · Member activity · RM 182.70