Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
K0
Kavitha 03965
VM0003965Silvermember3965@example.test · +601110003965 · Preferred outlet: OPLUMO Outlet 5
New JoinerHigh Value
Consent Status
Opted In
Points Balance
1,931
Current loyalty balance
Lifetime Spend
RM 2,415
Across 23 visits
Total Visits
23
Since 2025-08-19
Average Order Value
RM 109
Member AOV
Preferred Outlet
OPLUMO Outlet 5
Most visited location
Last Visit
20d
2026-09-19
App Status
Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,931 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-09-19 · OPLUMO Outlet 5
Outlet purchase
2026-09-07 · Member activity · RM 81.75
App session
2026-08-26 · OPLUMO Outlet 5
Points credited
2026-08-14 · Member activity · RM 92.65
Win-back campaign delivered
2026-08-02 · OPLUMO Outlet 5
Outlet purchase
2026-07-21 · Member activity · RM 103.55
Points credited
2026-07-09 · OPLUMO Outlet 5
Outlet purchase
2026-06-27 · Member activity · RM 114.45