Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Siti 03961
VM0003961Goldmember3961@example.test · +601110003961 · Preferred outlet: OPLUMO Outlet 1
FamilyDelivery
Consent Status
Opted In
Points Balance
4,481
Current loyalty balance
Lifetime Spend
RM 5,602
Across 42 visits
Total Visits
42
Since 2024-05-17
Average Order Value
RM 154
Member AOV
Preferred Outlet
OPLUMO Outlet 1
Most visited location
Last Visit
137d
2026-05-25
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Gold tier
Membership & rewards
Gold member
4,481 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-25 · OPLUMO Outlet 1
Outlet purchase
2026-05-13 · Member activity · RM 115.50
App session
2026-05-01 · OPLUMO Outlet 1
Points credited
2026-04-19 · Member activity · RM 130.90
Win-back campaign delivered
2026-04-07 · OPLUMO Outlet 1
Outlet purchase
2026-03-26 · Member activity · RM 146.30
Points credited
2026-03-14 · OPLUMO Outlet 1
Outlet purchase
2026-03-02 · Member activity · RM 161.70