Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
M0
Michelle 03959
VM0003959Silvermember3959@example.test · +601110003959 · Preferred outlet: OPLUMO Outlet 16
Birthday SoonLunch
Consent Status
Opted In
Points Balance
1,241
Current loyalty balance
Lifetime Spend
RM 1,552
Across 21 visits
Total Visits
21
Since 2025-10-07
Average Order Value
RM 96
Member AOV
Preferred Outlet
OPLUMO Outlet 16
Most visited location
Last Visit
7d
2026-10-02
App Status
Not Installed
OPLUMO App relationship
Member Status
Active
Silver tier
Membership & rewards
Silver member
1,241 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-10-02 · OPLUMO Outlet 16
Outlet purchase
2026-09-20 · Member activity · RM 72.00
App session
2026-09-08 · OPLUMO Outlet 16
Points credited
2026-08-27 · Member activity · RM 81.60
Win-back campaign delivered
2026-08-15 · OPLUMO Outlet 16
Outlet purchase
2026-08-03 · Member activity · RM 91.20
Points credited
2026-07-22 · OPLUMO Outlet 16
Outlet purchase
2026-07-10 · Member activity · RM 100.80