Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03955
VM0003955Platinummember3955@example.test · +601110003955 · Preferred outlet: OPLUMO Outlet 12
WeekendApp User
Consent Status
Opted In
Points Balance
6,097
Current loyalty balance
Lifetime Spend
RM 7,621
Across 37 visits
Total Visits
37
Since 2024-07-29
Average Order Value
RM 176
Member AOV
Preferred Outlet
OPLUMO Outlet 12
Most visited location
Last Visit
154d
2026-05-08
App Status
Not Installed
OPLUMO App relationship
Member Status
Dormant
Platinum tier
Membership & rewards
Platinum member
6,097 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageExpired · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-05-08 · OPLUMO Outlet 12
Outlet purchase
2026-04-26 · Member activity · RM 132.00
App session
2026-04-14 · OPLUMO Outlet 12
Points credited
2026-04-02 · Member activity · RM 149.60
Win-back campaign delivered
2026-03-21 · OPLUMO Outlet 12
Outlet purchase
2026-03-09 · Member activity · RM 167.20
Points credited
2026-02-25 · OPLUMO Outlet 12
Outlet purchase
2026-02-13 · Member activity · RM 184.80