Members · Customer 360
Customer 360
A complete view of this member's profile, value, behaviour and engagement across all outlets.
S0
Sarah 03943
VM0003943Membermember3943@example.test · +601110003943 · Preferred outlet: OPLUMO Outlet 17
Birthday SoonLunch
Consent Status
Opted Out
Points Balance
951
Current loyalty balance
Lifetime Spend
RM 1,190
Across 8 visits
Total Visits
8
Since 2026-02-28
Average Order Value
RM 148
Member AOV
Preferred Outlet
OPLUMO Outlet 17
Most visited location
Last Visit
97d
2026-07-04
App Status
Installed
OPLUMO App relationship
Member Status
Dormant
Member tier
Membership & rewards
Member member
951 pointsCurrent redeemable points balance.
RM10 Birthday RewardAvailable · expires 2026-12-31
Free BeverageAvailable · expires 2026-11-30
Member notes
Relationship context
CRM NoteNo manual notes yet
Recent activity
Member timeline
Win-back campaign delivered
2026-07-04 · OPLUMO Outlet 17
Outlet purchase
2026-06-22 · Member activity · RM 111.00
App session
2026-06-10 · OPLUMO Outlet 17
Points credited
2026-05-29 · Member activity · RM 125.80
Win-back campaign delivered
2026-05-17 · OPLUMO Outlet 17
Outlet purchase
2026-05-05 · Member activity · RM 140.60
Points credited
2026-04-23 · OPLUMO Outlet 17
Outlet purchase
2026-04-11 · Member activity · RM 155.40